Free trial
Every new workspace starts with a 30-day trial. We do not take payment details, so there is nothing to cancel: if you decide not to continue, the workspace pauses at the end of the trial and no money changes hands.
Cancelling a paid plan
- Cancel at any time from Settings → Subscription, or by emailing info@harbourpropertysolutions.co.uk. There is no notice period and no cancellation fee.
- Your workspace stays fully available until the end of the month you have already paid for. No further Direct Debit is collected.
- You can export your data at any time, and for 90 days after cancellation.
When we refund
- Billing mistakes — if we charge you the wrong amount, or charge after you cancelled, we refund the difference in full.
- First month — if you cancel within 14 days of your first paid month starting and have not used the service materially, ask and we will refund it.
- Outages — if Harbour is unavailable for more than 24 consecutive hours because of us, you can ask for a pro-rata credit for the affected days.
- Otherwise, subscription fees for a month that has started are not refunded pro rata. This is a business-to-business subscription; consumer cooling-off rights do not apply.
Direct Debit payments are also covered by the Direct Debit Guarantee: if an error is made in the payment of your Direct Debit by Harbour or your bank, you are entitled to a full and immediate refund from your bank.
How to ask
Email info@harbourpropertysolutions.co.uk from your workspace email with the subject “Refund”. We reply within two business days and refunds reach your account within 5–10 business days via GoCardless. See also our terms of service.