Letting agencies
Keep your existing CRM and processes, while AI takes care of the repeatable work that slows a growing team down.
Uses Harbour AI operations
AI operations for UK lettings agencies
Automate the work that stops your agency from scaling.
Harbour helps UK lettings agencies automate maintenance, arrears, compliance, enquiries and follow-up with AI — built around your existing systems and day-to-day process, not instead of them.
- 6
- operational workflows
- AI
- on repeatable work
- 24/7
- automations keep working
Growth without the operational drag
Your leads are there. The challenge is responding and following through at scale.
Harbour gives agents, landlords, tenants and contractors the right next step without adding more inbox work to the team.
Landlords
See inspection reports, rent statements and certificates in their own login, and approve repairs without the back-and-forth.
Uses Client Portal
Tenants
Book viewings and inspections, report repairs and sign paperwork from a link — no app, no account needed.
Uses Secure tenant link
Contractors
Get clear repair jobs with photos and access details, mark them done and invoice — all in one place.
Uses Job links & work orders
Built-in AI
Let AI take the repetitive follow-up, so your team can focus on people and decisions.
AI supports the moments that otherwise get delayed: responding to enquiries, logging requests, booking appointments, chasing repairs, re-engaging leads and updating customers.
AI handles the first response
A new enquiry can be acknowledged, logged against the right contact and sent the appropriate follow-up immediately.
AI follows up consistently
Re-engage viewing leads and old enquiries, send confirmations and keep opportunities moving without an agent chasing every thread.
AI triages and chases repairs
AI turns a maintenance request into a clear job, routes it, and prompts the next follow-up when progress stalls.
AI keeps records current
Updates from enquiries, appointments and requests can be logged into the workflow so the team always has the latest context.
Connected operational support
Every follow-up, in one clear workflow.
A lead comes in, the record is updated, a follow-up is sent and the appointment appears in the diary. The same flow helps move repairs, arrears and compliance forward.
Inspections & inventories
Log, sign and track property reports fast — with AI-written notes, evidence and tenant sign-off.
Rent & arrears
Track outstanding rent, send reminders, escalate follow-ups and give the team a clear arrears queue.
Repairs & maintenance
Log requests from any channel, triage them with AI, chase updates and keep tenants, contractors and landlords informed.
Compliance
Stay ahead of gas safety, EICR, EPC and more with automatic renewal reminders, escalation and a complete audit trail.
Agency diary & insights
See appointments, viewing requests, inspections, renewals and arrears follow-ups in one simple operational view.
Need more?
Start with the tools you need today, then add Pro features, more properties and more team logins as you grow.
How it works
Faster service without changing how your agency works.
1
Keep your current systems
Harbour is built around the CRM, inbox and processes your agency already uses — no rip-and-replace project.
2
AI handles the repetitive work
New enquiries, maintenance updates, booking confirmations, reminders and follow-ups are actioned consistently.
3
Your team stays in control
See every next action in the diary, approve the important decisions and keep a complete audit trail.
Simple, fair pricing
Pricing that grows with you.
Every plan includes the core lettings workflow. Pro adds automation, portals and integrations for busy agencies. Here's exactly what's in each.
Up to 12 units
Starter
The essential, calm workspace for a solo letting agent.
£27/mo
or £259.2/yr
or £259.2/yr
Save £64.8 a year paying annually
Up to 12 units
1 user
- Property, tenancy, tenant & landlord records
- Rent, arrears, maintenance and compliance reminders
- Tenant and landlord portals
- Basic reports, documents and mobile web access
12–100 units
Professional
Finance, reporting and automation for a growing agency.
£2.25/unit/mo
Save 20% a year paying annually — e.g. 12 units is £259.2/yr
£2.25 per unit, 12–100 units
Up to 5 users
- Everything in Starter
- Advanced financial, SLA and portfolio reporting
- MTD-ready quarterly export and accounting connections
- Team roles, AI assistance and calendar sync
100–1000 units
Business
The full operating platform for established agencies — the more units, the lower the per-unit rate.
£2.25→£1.5/unit/mo
The rate falls as your portfolio grows — try the calculator below
£2.25 down to £1.5 per unit, 100–1000 units
Unlimited users
- Everything in Professional
- White-label portal branding and API access
- Advanced automations and bulk-ready operations
- Priority support and implementation planning
Business volume calculator
The bigger your portfolio, the less you pay per unit.
Drag the slider to your unit count. The rate falls smoothly from the Professional price all the way down — no negotiation needed.
250units managed
100 units1,000+ units
Your price at 250 units
£532.50/mo
or £5,112.00/yr — save £1,278.00 a year
£2.13 per unit5% off the Professional rate
Start 30-day trial at this priceManaging more than 1,000 units? Talk to sales
Save 20% with annual billingFlat £27/month up to 12 units, then a per-unit rate that drops as you growCancel before your trial ends — no card was collectedPrices exclude VAT
Every plan includes
30-day free trial — no card required
No setup fee
Secure tenant and landlord portals
Mobile-friendly property operations
Secure documents, photos and audit trails
UK-based pricing in pounds sterling
Portfolio beyond 1000 units? We price that individually — contact Harbour for a transparent volume quote before any change is made.
Pay as you go — no subscription needed
One-off and metered tools you can use the moment you create a free Harbour account.
Optional specialist workflow
Inventory & inspections
Add-on
available on every plan
Evidence-rich check-in, check-out and interim reports for agencies that carry out inventories in-house.
- Room-by-room condition records and media evidence
- Mobile capture with offline resume
- Tenant sign-off, PDF and secure sharing
- Independent inventory-clerk handoff links
Talk to us
Add inventory when the workflow is valuable to your agency; it never inflates the base plan for everyone else.
Metered extras
- Harbour Pro LiDAR 3D captureIncluded 3 credits at launch; then per property capture
- Hosted public 3D walkthroughAdd-on per published property tour
- Custom report designAdd-on implementation quote
- White-label implementationBusiness included with implementation planning
Live third-party integrations connect using your own provider credentials; everything else works the moment you sign in.
Answers
Frequently asked questions.
Who is Harbour for?
UK letting and estate agencies with the leads, landlords and enquiry volume to grow, but not the operational capacity to keep every response, reminder and follow-up moving at speed.
Will we have to replace our CRM?
No. Harbour is designed to work around the day-to-day process and systems you already have. The aim is to reduce operational pressure, not force a disruptive replacement project.
Where does AI help day to day?
AI can respond to and log new enquiries, send booking confirmations, triage and chase maintenance, follow up viewing leads, re-engage older contacts, send landlord and tenant updates, and keep the next step visible to the team.
Do landlords and tenants need an account?
Landlords get their own secure login, controlled per landlord. Tenants can book viewings, report repairs and sign reports from a time-limited link — no account needed.
Can I see it before committing?
Yes — book a demo and we'll walk you through it with your own properties. Plans are monthly or annual, and you can cancel any time.
Is my data secure?
Every report, comment and signature is kept with a full audit trail, and access is set by role, landlord and property, so people only see what they should.
Ready when you are
See what AI operations could take off your team's plate.
Book a demo and we'll map Harbour around your current enquiry, maintenance, arrears and compliance process — no account needed to start.